Online Privacy Statement
ACSE is committed to providing you with excellent service. Because we respect your right to privacy, we have developed this Online Privacy Statement to inform you about our privacy practices for the entire ACSE site.
Overview
Privacy is of great concern to most users of the Internet, and is a critical part of an enjoyable and satisfactory user experience. We at ACSE are acutely aware of and sensitive to the privacy concerns of our subscribers and other visitors to our Web site. Whether you are a customer of our various services or a visitor to our site, we assure you that we do not collect personal information from you unless you provide it to us. If you are enrolling for a ACSE service through the Online Application ("Application") or submitting information about the Non-Custodial Parent, you may be asked to provide certain personal information. Please note, however, that we are asking for this information for the limited purposes of evaluating your case for services or updating our records with respect to the Non-Custodial Parent. You should also be assured that we do not provide or sell information about our customers, site visitors, groups or organizations to vendors that are not involved in the provision of ACSE's services.
This Online Privacy Statement applies to ACSE's site. Affiliates who conduct business with ACSE may maintain their own web site, and subsequently, maintain their own privacy policy that may be viewed on their Web sites. We strive to provide our visitors and subscribers with the highest level of privacy possible, and therefore require that our Affiliates offer no less protection than that offered in this Online Privacy Statement. In addition, each of our Affiliates must meet the data protection requirements of their relevant national laws.
Please note that our site contains links to other sites. ACSE is not responsible for the privacy practices, Privacy Statements, or content regarding these other sites.
Privacy Policy Enforcement
If you feel that we are violating this Online Privacy Statement, please contact us at acsellc.help@gmail.com. Please specify "Online Privacy Statement" in the subject line of your e-mail.
Information We Gather from You:
Personal Information
We do not collect any personal information from a visitor to our site unless that visitor explicitly and intentionally provides it. Under no circumstances do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, or sex life. If you are simply browsing our site, we do not gather any personal information about you.
There are three ways in which you may explicitly and intentionally provide us with and consent to our collection of certain personal information:
1) E-mail Request for Information - We use links throughout our site to provide you with the opportunity to contact us via e-mail to ask questions, request information and materials, or provide comments and suggestions. You may also be offered the opportunity to have one of our representatives contact you personally to provide additional information about our services. To do so, we may request additional personal information from you, such as your name and telephone number, to help us satisfy your request.
2) Enrollment - If you choose to enroll for one of our services, we will request certain information from you. Depending on the type of service that you request, you may be asked to provide different personal information. For certain services, we may require your name, address, telephone number, e-mail address, and social security number. Other services may require different or supplemental information from you in order to apply.
3) Supplemental Information - If you supply information about the Non-Custodial Parent online, we will request personal information from you to confirm that the submission is actually from you.
Statistical Information About Your Visit
When you visit our site, our computers may automatically collect statistics about your visit. This information does not identify you personally, but rather about a visit to our site. We may monitor statistics such as how many people visit our site, the user's IP address, which pages people visit, from which domains our visitors come and which browsers people use. We use these statistics about your visit for aggregation purposes only. These statistics are used to help us improve the performance of our Web site.
How We Use and With Whom We Share the Information We Gather
We assure you that the information we gather from you is used by us only as explained below.
Sending you responses and updates
We generally respond to any e-mail questions, requests for service information, and other inquiries that we receive. We may also retain this correspondence to improve our services and Web site, and for other disclosed purposes. Frequently we retain contact information so that we can send individuals updates or other important information about our services and products.
Facilitating the support, renewal, and purchase of our services
We may use the information you submit to contact you to discuss the support, renewal, and purchase of our services. We may also provide the information you have submitted to us to a ACSE subsidiary, business partner, representative or Affiliate (either within or outside the United States) so that the subsidiary, business partner, representative or Affiliate can contact you and facilitate the support, renewal, and purchase of ACSE services. You may receive a communication directly from one of our subsidiaries, business partners, representatives or Affiliates. Please be assured that any subsidiary, business partner, representative or Affiliate who contacts you for one of these purposes has agreed to use the information we supply only in accordance with a confidentiality agreement.
If we are required to disclose by law
If we are required by law to disclose certain information to local, state, federal, national or international government or law enforcement authorities, we will do so.
Our Security Procedures
We consider the protection of all personally identifiable information we receive from our Web site visitors and subscribers as critical to our corporate mission. Please be assured that we have security measures in place to protect against the loss, misuse, and alteration of any information we receive from you. As with any transmission over the Internet, however, there is always some element of risk involved in sending personal information.
How You Can Update or Correct Your Information
If you would like to update or correct any information in our records, please contact us via e-mail at acsellc.help@gmail.com or at our mailing address at:
Allegiance Child Support Enforcement
Attention: Current Client Services
P.O. Box 1383
Rowlett, Texas 75030
Changes to this Online Privacy Statement
If a material change is made to this Online Privacy Statement and/or the way we use our customers' personally identifiable information then, we will post prominent notice of the nature of such change on the first page of this Online Privacy Statement.
Once you have finished reading this Disclosure Policy, you can read our other Company Policy Statements listed below.
Payment Disbursal Policies
Client Update Policies
Legal Action Policies
Visitation Issues Statement
Public Assistance and Public Agencies Statement
Client Rights and Responsibilities
Online Privacy Statement
CP/NCP Information Disclosure Policies