Public Assistance and Public Agencies Statement
Public assistance Issues:
ACSE cannot take a child support case when a client is currently receiving AFDC (Aid to Families with Dependent Children).
ACSE can however take a child support case if you have received public assistance in the past and are no longer receiving such benefits. ACSE will review each case individually. ACSE will take into account the amount of past due child support owed to you against the amount owed to the state to determine ACSE's involvement.
Procedures regarding working with Public Agencies:
ACSE makes every effort to maintain a good working relationship with county and state agencies. ACSE will not close our client’s case, nor will ACSE encourage our client to close his/her case with a state or county agency, unless in ACSE’s professional opinion it is absolutely necessary.
The involvement of a state or county agency has several benefits:
- Payment records providing dates and amounts of payments are made available to both the custodial parent and the non-custodial parent. These records are very important in calculating the amount of arrears owed by the non-custodial parent.
- Interception of an income tax check.
- Records of court orders and legal action taken on a case, etc...
When a child support payment is ordered to be paid through a state or county registry, ACSE will require the non-custodial parent to make all payments to that agency rather than direct the payments to ACSE.
Despite our efforts, there are state and county agencies that refuse to work with private child support agencies. ACSE may require a client to close his/her case with the public agency involved in the case for the following reasons:
- The public agency involved in our client’s case refuses to provide ACSE with information necessary to enforce the child support orders.
- The public agency involved refuses to forward all payments received to ACSE. It is necessary for ACSE to received those payments so that we can monitor the case and take the appropriate actions necessary when a payment is not made as promised or expected. ACSE works on a contingency basis and must be allowed to recover fees from the payments received according to ACSE’s contract.
Most state agencies will work with private agencies, but some state agencies take the position that your case belongs exclusively to their agency and will not ALLOW a custodial parent to close his/her case for any reason.
If a state agency will not work with private agencies, and if your case is placed with one of those agencies, you will be required to close your case with that agency before ACSE will process your case.
ACSE reserves the right to either refuse to accept your case or to close your case if you decline our request to close your case with the state agency or if the state agency involved in your case refuses to ALLOW you to close your case.
Once you have finished reading this Disclosure Policy, you can read our other Company Policy Statements listed below.
Payment Disbursal Policies
Client Update Policies
Legal Action Policies
Visitation Issues Statement
Public Assistance and Public Agencies Statement
Client Rights and Responsibilities
Online Privacy Statement
CP/NCP Information Disclosure Policies