Frequently Asked Questions

 

Here are just a few of the most frequently asked questions by our new and potential clients. If you have any additional questions, feel free to give us a call or email us with those questions.

 

If you expect to apply for ACSE's Services, please read these questions and answers carefully. Many of the Online Application questions received by our office may be answered by reviewing these Frequently Asked Questions. Ultimately, a quick review will save you time in deciding if you would like to apply for services.

 

How do I know if I qualify for ACSE's Services?


To qualify for services, you must meet these criteria:

  • You cannot currently be on Aid to Families with Dependent Children (AFDC).
  • You must have a valid court order for child support signed by a judge as additional child support. ACSE will need a copy of this court order in addition to any payment records from your state or local agency to work your case.
  • You must be owed at least $5,000.00 in past due child support. This amount may include any past due support for medical expenses and day care expenses if those expenses were ordered by the court to be paid by the absent parent.
  • You cannot currently be under contract with another private agency. That is, we cannot accept a case if another private agency is working your case as well.
 

Why should I pay ACSE to do something a state agency does for free?


If you are with a state agency and getting nothing, then you need to consider how much you need the money. Government agencies are overworked and understaffed. You could wait months or even years to get the help you and your children deserve. We are paid to work for you; we will not negotiate or waive interest for a non-paying parent without your consent. In addition, we can allocate our resources to fewer clients than the government agencies. While their caseworkers may have a caseload of 1000-2500 cases to work, ACSE caseworkers have a much smaller case load which means that more time can be allocated to work your case.

 

When does my contract with ACSE expire?


Your contract with ACSE, LLC is terminated once the child support areas are collected or you and ACSE have the option of electing an earlier termination of the contract if no payments have been made by the NCP for twelve (12) consecutive months and:
 

1. All past due child support is collected
2. No payments have been received in 12 consecutive months and the custodial parent sends a request in writting to close the case.

3. Both ACSE and the custodial parent agree in writting to cancel the contract.

4. If there is no pending legal action.

How long does it take to see some results on my case?


As soon as we receive your case and all of the significant court documents pertaining to your case, we can start working and evaluating your case. Depending on the circumstances involved with each case, some cases will start paying within 60 days. If legal action is required, it may take longer. Remember, ACSE will not take fees on your case until we recover money for you. Therefore, ACSE has the incentive to work the case as quickly as possible to collect the support you deserve.
 

What if my ex is self-employed?


These are more difficult, but not impossible, cases. ACSE can retain attorneys nationwide who have the ability to subpoena the non-cutodial parent's business records for their payment and income tax records.
 

Do I have to close my case with the state if I sign up with your company?


In most cases, you do not. Some state agencies will allow your case to remain open even though the custodial parent has hired a private attorney.
 

Will I have to talk to an automated system to get information about my case with ACSE?


At ACSE, we strive to answer all phone calls personally. If we miss your phone call and you leave a message, we will return your call within 1 business day.
 

What if I have received AFDC in the past?


If you are not currently on AFDC and you are owed $5,000.00 or more, then ACSE can work your case. However, we cannot accept a case if you are currently on AFDC.
 

Can your agency have the Non-Custodial Parent thrown in jail?


ACSE can petition the court to revoke the non-custodial parent's license and can initiate action through the court to have the non-paying parent put in jail. We have done this on several occasions.
 

What if the absent parent lives out-of-state?


ACSE primarily takes Texas cases if:
 
  • The custodial parent and children live in Texas;
  • Non custodial parent lives in texas

What if I am the child who is owed the child support and would like to collect from the absent parent?


ACSE does not currently accept cases initiated by the child or children that are owed the past due support. However, if the parent who has custody of the children would like to initiate services, we will be happy to help. If the custodial parent is not willing to initiate services, you may want to contact a private attorney to discuss the legal issues with you.