Client Rights and Responsibilities Statement

ACSE Client Responsibilities:

• Provide full cooperation with ACSE in reference to your child support case;


• Honor the terms of your contract;


• Keep ACSE informed of all contact with the non-custodial parent in reference to your child support case;


• Keep ACSE informed as to any legal action that may be taken by either party in reference to your child support case.


• Do not retain any other agent or attorney who would provide the services ACSE has been retained to perform;


• Notify ACSE of any change in residences of the children;


• Once negotiations begin with the non-custodial parent, do not discuss any matters in reference to your child support case with them;


• Forward all payments received directly by you to ACSE’s office for proper accounting;


• Notify ACSE in writing of any change of address.


 

ACSE Responsibilities:

• You have the right to be treated with respect.


• You have the right to obtain case updates on a regular basis subject to the statement set forth in our Client Update Policies.


• You have the right to receive your payment for child support as quickly as possible, and ACSE will do everything it can to expedite the payment disbursal.


• You have the right to have all personal information, including, but not limited to, your current name, address, phone number, and place of employment to be kept in confidence, not to be disclosed to the Non-Custodial Parent.


 

Once you have finished reading this Disclosure Policy, you can read our other Company Policy Statements listed below.

Payment Disbursal Policies
Client Update Policies
Legal Action Policies
Visitation Issues Statement
Public Assistance and Public Agencies Statement
Client Rights and Responsibilities
Online Privacy Statement
CP/NCP Information Disclosure Policies