CP/NCP Information Disclosure Policies

ACSE’s Client Privacy Procedures:

Any information requested by ACSE from our clients is strictly for ACSE’s use only. We will not request any information from you, our client, that does not have a bearing on your case. ACSE does not sell information about your case to any party, group or organization.

Information provided by you, our client, will only be used to provide child support enforcement services on your behalf. If in ACSE’s opinion it is necessary to share information with the state or county agency handling your case in order to enforce your child support case more efficiently, ACSE will then share limited information with that state or county agency (eg., obtaining court orders and payment records).

Information provided to ACSE by you, our client, through the Internet is printed in our office, noted in your confidential case file and then deleted from the electronic records.

ACSE will not provide any information about you to any third party that may request such information without your written approval, unless ordered to do so by legal process.

ACSE’s database records are stored on a secured server.

Privacy laws restrict the amount of information that ACSE can release to a third party, to the non-custodial parent or to our clients. ACSE takes all measures necessary to insure our client’s privacy. ACSE will not release any information about you, our client, or your children, including but not limited to:

• our client's address, telephone number, place of employment, name of spouse or partner, or driver's license number;


• any information concerning payments that you have received, nor fees that we charge to any individual, business or entity, or government agencies, without your express permission;


• any information concerning your children to any party without your express permission;


 

ACSE will request in writing from you, our client, permission to publish any photographs of the non-custodial parent, wanted posters, or information pertaining to your case that could in any way expose you or your children to any type of publicity.

ACSE does use pictures of the non-custodial parent to be posted on our “Wanted Page” on the Internet. This is not done to embarrass the non-custodial parent or any members of his/her family. This tool is used in an effort to obtain additional or new information regarding the non-custodial parent. ACSE will only post the non-custodial parent information with the permission of our client.

Privacy Issues Concerning the Non-Custodial Parent:

Privacy laws and internal policies also govern the amount of information that ACSE can release to our clients regarding the non-custodial parents.

Once you have finished reading this Disclosure Policy, you can read our other Company Policy Statements listed below.

Payment Disbursal Policies
Client Update Policies
Legal Action Policies
Visitation Issues Statement
Public Assistance and Public Agencies Statement
Client Rights and Responsibilities
Online Privacy Statement
CP/NCP Information Disclosure Policies