Payment Disbursal Policies:

ACSE processes client checks on a daily basis, Monday through Friday. Client checks are processed the same day that they are received by ACSE and mailed daily.

Checks are mailed by first class mail to the address provided by our client. ACSE requires our client to send notice, in writing, with his/her signature (for verification purposes) to ACSE either by mail or fax, of any change in his/her address. Click here to visit our Change of Address Page.

If our client fails to provide ACSE with his/her new mailing address and a client check is returned to the ACSE offices from the post office, ACSE will hold that check and any other checks for that client until verification can be made in writing by our client of his/her new mailing address. Based on the client information provide to ACSE by our client, ACSE will try by phone and mail to relay a message to you, our client, to contact the ACSE office. At this time, ACSE will require verification in writing of the client’s new mailing address, with his/her signature, along with a copy of his/her driver’s license before all checks are released.

ACSE observes the following holidays: Christmas, Thanksgiving, New Year’s, Memorial Day, Labor Day and Fourth of July. Client checks will not be processed or mailed on these days.

Exceptions to daily disbursements:

When a child support payment is made by personal check, ACSE will process the payment but not release the funds until the personal check has cleared ACSE’s account. This is usually up to a ten (10) business day process.

When a payment in excess of $2,500.00 is received by ACSE, the payment will be processed, but funds will not be disbursed for up to ten (10) business days. ACSE must insure that the check will not be returned by the bank for any reason.

When the client owes ACSE fees or money for any reason such as costs for obtaining payment records and court orders fort the client, legal fees, administrative fees, etc., ACSE will recover such fees before disbursements are released to the client.

Lost in the mail:

ACSE makes every effort to insure our clients get their checks as quickly as possible from our offices. However, ACSE cannot be held responsible for postal service delays or mishaps. With that in mind, the following procedures have been initiated:

• ACSE will not replace a check until a minimum of 30 days has passed from the date the check was issued. The exception to this rule would be if ACSE mailed the check to the wrong address due to ACSE error.


• If the check was mailed to the correct address, but was not received by our client, ACSE reserves the right to deduct the “stop payment” fees incurred in stopping payment on the original check that was mailed to our client.

Once you have finished reading this Disclosure Policy, you can read our other Company Policy Statements listed below.

Payment Disbursal Policies
Client Update Policies
Legal Action Policies
Visitation Issues Statement
Public Assistance and Public Agencies Statement
Client Rights and Responsibilities
Online Privacy Statement
CP/NCP Information Disclosure Policies